FAQ

Follow these steps to confirm your email:

• Log into your profile on the site.
• Click the "Confirm Email" button.
• You will receive an email with a link; click on it. If there is no email in your inbox, please check the "Spam" folder.

If you have any problems with verification – please, contact support.

Follow these steps to confirm your phone number:

• Log into your profile on the site.
• Enter your phone number.
• Click the "Confirm number" button.
• Enter the code from the SMS in the popup window and click the "Confirm" button.
• If something goes wrong, click the "Resend SMS" button.

If you have any difficulties or questions – please, contact support.

You can recover your password when you enter the site using the special "Reset password" button. Then enter the email address specified during account registration in the popup window. Next, check your email and follow the instructions in the letter.

Unfortunately, you can’t make changes yourself because this will require additional verification on our part. To resolve this issue, contact support.

Go to the "Cashbox" section and make a deposit via any payment method convenient for you. Indicate the amount you want to deposit and follow the further instructions on the payment page. Pay attention to the conversion if it is specified. Before making a deposit to activate the bonus, it is necessary to activate it.

1. Confirm your phone number and email in your profile.
2. Wager the amount of the last deposit (it is necessary to turn over each deposit at least three times before withdrawing of winnings). You can check if you have met the wagering requirements on the withdrawal page.
3. If you placed bets with bonus funds, please make sure you have made a deposit within the last 30 days.
4. Complete all conditions of the bonus after its activation.
5. Make sure that all payment details in the withdrawal request are correct.
6. Ensure you have confirmed all documents. If something is not uploaded, we recommend that you upload all documents before creating a withdrawal request – this will help you avoid unnecessary fuss when creating the request.

Threefold turnover of the deposit is a condition that means that each deposit should be turned over three times before withdrawal of the winnings. For example, if you have deposited 10 EUR, it is necessary to wager 30 EUR.

Typically, processing of the withdrawal request takes 24 to 36 hours. But your request can be processed faster, depending on some conditions (for example, you can upload documents in advance in the "Profile" section).

Go to the "Cashbox" section, click on the "Withdrawal history" button, and you will see all the relevant information.

Yes, you can make a deposit in your account using any convenient payment method available in the "Cashbox" section. If you cannot create a request for a previously used payment method, then you can choose any of the available methods. Please note that additional checks may be required in this case.

To verify your identity, you should upload a photo of the spread of your passport or ID card on both sides with the following data: full name, date of birth (the data should be completely identical to those specified in the profile), the series and number of the document, the date of its issue, and the expiration date (if it is provided). Documents should be of high quality and be visible in the photo as a whole.

To verify the address, you should upload an official document with the following data: full name, address of residence, and date of issue of the document (not older than 3 months from the current date). It can be bank statements, an invoice for utilities or other services, or correspondence with government institutions.

To verify the Papara wallet, you should take a screenshot of the home page of your personal account and upload it. The screenshot should necessarily show the owner's full name, phone number, customer email, and wallet number (Papara numeracy). The data should be of good quality and be visible in the photo as a whole.

To verify the MiFinity wallet, you should take and upload a screenshot of the home page with the Transactions tab with transactions on your account. As well as a screenshot of the "Profile Details" tab of the "Profile" section (in the upper right corner, click on your name, then on the "Profile" tab), where email (this is the wallet ID) and the username in the upper right corner are indicated.

To verify Visa / Mastercard you should take a photo of the front and back of the card. The photo should show the masked number of the card (the first 6 and last 4 digits of its number), the name and surname of the holder, and the date of expiration. In the absence of personal data on the card, a statement with the cardholder's name and the card's last four digits is necessary. If the card is virtual, screenshots of the full application page with the above data (masked card number, card expiration date, name and surname of the cardholder) will be necessary.

To verify a bank transfer, you should provide an account statement with the following data: bank account number (IBAN), surname and name of the holder. You can also take a photo of the plastic card if it has an IBAN and the client's name.

To verify the Piastrix wallet, you need to download the screenshot of the "Profile Settings" tab from the "Profile" section of the payment system. The wallet itself also needs to be verified. Full name of the owner, date of birth and wallet number should be displayed on the screenshot in good quality.

To verify the Jeton wallet, you should upload a screenshot of your personal account. The screenshot should contain the holder's full name, wallet number, phone number, and email address in good quality. Registered users in the application can find the necessary information in the "Settings" and "User Info" sections.

To verify the eZeeWallet account, you should take a screenshot of the home page of your personal account the Dashboard tab and upload it. The screenshot should be of good quality and contain the following data: wallet ID, holder's full name, and email address. Users of the mobile application also should take screenshots of the above data.

To verify the PayFix wallet, you should take a screenshot of the client's profile and upload it. The screenshot should contain the following data in good quality: the client's name, digital wallet ID, and email address (PayFix No/Payfix Numarasi). For mobile application users, screenshots with the above data are required.

To verify Volt, you should upload a bank statement (for a single transaction or for the deposit period). The account number, the full name of the holder, the amount, the date of transaction, and a description of the payment (in whose favour the payment was made), should be visible in full on the statement in good quality. The statement should be provided in PDF format or as a screenshot taken in the application.

To verify Netbanking, you should provide an account statement, where the account number and the name of the holder should be visible in good quality.

Your documents will be processed faster if there is an active withdrawal request. If there is no active request, the documents are processed on a first-come, first-served basis.

Yes, if you don’t have a passport

You can provide any official document with the following data: full name, address of residence, and date of issue (not older than 3 months from the current date).

The driver's license is a confirmation of the right to drive vehicles. It does not have enough data necessary to verify the client's identity.

You should make a Card Confirmation statement with a list of all Revolut cards.

The site rules contain a list of countries where it is forbidden to play. We should make sure that you do not live in one of them.

You can hide some of the data, but the first two and last two digits of the number, as well as part of the document series, should be visible. This is necessary to confirm the authenticity of your documents.

The document should contain the full name, address of residence, and date of issue. The registration does not have all the necessary data.

The statement is required to confirm the ownership of an unnamed bank card.

The procedure is necessary to prevent the possible use of your documents by unauthorized persons.

In Turkish documents that confirm the address, the validity period of the document is indicated (often the validity period is 1 month). When the document expires, the document is considered invalid and should be updated.

Do not add payment methods that you do not use to your profile. But you can download all the bank cards that were used to make deposits.